• Deutsch
  • English

    • Cancellation Pollicy

    Right of cancellation

    You have the right to cancel this contract within fourteen days without stating reasons. The withdrawal period amounts to fourteen days as of the day on which you or a third party named by you who is not the consignor have received the goods. In order to exercise your right of cancellation you must inform us (SAXOPHONIC-passion and profession, Reiner Maria Diehl, Krefelderstr. 309, D-47506 Neukirchen-Vluyn, Tel. +49/2845/2989859, Email: office@saxophonic.de) by means of a clear explanation (e.g., by mail, fax or email) as to your decision to cancel this contract.
    The timely dispatch of the cancellation shall be deemed sufficient for compliance with the revocation term.

    Consequences of cancellation

    When you cancel this contract, we are obliged immediately and at the latest within fourteen days as of the day of our receipt of notification of your cancellation of this contract to reimburse all payments including shipment costs (with the exception of supplementary costs arising from your selection of a type of delivery other than our most favorable standard delivery). For these reimbursements, we will utilize the same means of payment that you used for the original transaction, unless something else was otherwise expressly agreed with you; by no means will you be charged with regard to said reimbursement. We can refuse repayment until the goods have been returned or until you have provided proof that you have returned the ware, depending on whichever is the earlier.
    You are obliged to forward or hand over the goods to us forthwith and in any case at the latest within fourteen days as of the day of your notifying us of cancellation of contract. This requirement of notice shall have been satisfied if you have forwarded the ware before the fourteen-day deadline.
    You are only obliged to pay for a possible loss of value if, subsequent to a check of the condition, properties and functionality of the ware, said loss of value is traceable to handling other than what is necessary by you. You shall bear the immediate costs of returning the goods.

    Exclusion of the right of cancellation

    The right of cancellation shall not exist with regard to

    • the delivery of ware that is not prefabricated and for the manufacture of which an individual selection or determination by the user is decisive or is clearly tailored to the personal needs of the user,
    • the delivery of sealed goods unsuitable for return owing to reasons of health protection or hygiene if their sealing has been removed subsequent to delivery,
    • the delivery of audio recordings or video recordings or computer software in a sealed packing if their sealing has been removed subsequent to delivery,
    • the delivery of newspapers, periodicals or illustrated magazines, with the exception of subscription contracts as well as sheet music.